We keep this simple: we collect only what we need to reply to you and run this website, we never sell your personal information, and you can ask us about it at any time.
Who we are
Dial-Up Media LLC (“Dial-Up”, “we”, “us”), 27101 Puerta Real, Suite 390, Mission Viejo, CA 92691, is a full-service media buying agency. This policy explains how we handle personal information collected through dial-up.media (the “site”) and when you contact us. It doesn’t cover information we handle for clients under our client agreements.
What we collect
Information you give us
- Contact form: your first and last name, company, email address and your message, plus the date and time you sent it. Your message is sent to our team by email and a copy is kept in the site’s secure database so nothing gets lost.
- Careers applications: the Apply button on each role opens an email to careers@dial-up.media. Applications reach us only by email, and we receive whatever you choose to send, such as your CV, LinkedIn profile and covering note.
- Emails: anything you include when you email us directly.
Information collected automatically
- Technical data: like most websites, our hosting provider records basic request data, such as IP address, browser type and the pages requested, to deliver the site, keep it secure and fix problems.
- Analytics data: only if you accept analytics cookies, Google Analytics records how the site is used, such as pages viewed, how you arrived, and your device, browser and approximate location.
- Cookies and similar technologies: a small number, described below.
We don’t ask for sensitive information through this site. Please don’t send it to us unless we ask for it.
Cookies and similar technologies
When you first visit, a banner asks whether you accept analytics cookies, with Accept and Decline given equal weight. The site works fully either way, and it uses no advertising cookies. These are the cookies and storage it uses:
| Name | What it does | How long |
|---|---|---|
| dum_consent (cookie) and dum-consent (browser storage) | Remembers whether you accepted or declined analytics cookies. | 1 year |
| dum-intro (browser storage) | Remembers that you’ve seen the logo animation, so it only plays once per visit. | Until you close the tab |
| _ga and _ga_* (Google Analytics cookies) | Distinguish visits so we can see how the site is used. Only set after you choose “Accept”. | Up to 2 years |
| dum_admin (cookie) | Keeps our staff signed in to the site’s editor. Only set for people who sign in. | Up to 14 days |
Analytics and your choice. We use Google Analytics, and it only runs after you choose “Accept” in the cookie banner. If you decline, or your browser sends a Global Privacy Control (GPC) signal, it doesn’t run; we treat GPC as your decision to opt out without asking. You can change your choice any time with at the bottom of every page, which reopens the banner. Google’s use of this data is covered by its own privacy policy.
Videos. Podcast episodes are embedded from YouTube using its privacy-enhanced mode. Nothing loads from YouTube until you press play; after that, YouTube’s privacy policy applies to the video.
How we use information
- To reply to your message and talk with you about our services.
- To consider your application for a role and contact you about it.
- To run, secure and improve the site, and to prevent spam and abuse.
- To understand how the site is used, only if you’ve accepted analytics cookies.
- To meet legal obligations and protect our rights.
We don’t use your information for automated decisions that have legal or similarly significant effects on you.
How we share information
We do not sell your personal information, and we don’t share it for cross-context behavioral advertising. We share it only with:
- Service providers who help us run the site, each allowed to use it only to provide their service to us:
- Vercel hosts the site and stores its images and database (the database runs on Upstash, provided through Vercel).
- Resend delivers contact form messages to our inbox by email.
- Google provides Google Analytics, only if you’ve accepted analytics cookies.
- Our email provider, which holds the messages and applications we receive.
- Authorities or others when the law requires it, or to protect the rights, safety and property of Dial-Up, our clients or others.
- A buyer or successor if our business is ever sold or reorganized, under the same protections described here.
How long we keep it
- Contact form messages and emails: as long as needed to respond and keep a record of our conversation, and no longer than 3 years after our last contact unless we work together.
- Job applications: up to 1 year after the role is filled, so we can consider you for similar roles, unless you ask us to delete them sooner.
- Technical data: kept by our hosting provider for a short period for security and troubleshooting.
Your choices and rights
Wherever you live, you can ask us to:
- tell you what personal information we hold about you and give you a copy;
- correct it if it’s wrong;
- delete it;
- stop using it for a particular purpose.
US state privacy rights. Residents of California and other states with privacy laws (including Colorado, Connecticut, Oregon, Texas, Utah and Virginia) have these rights under their state law, plus the right to opt out of the “sale” or “sharing” of personal information and of targeted advertising. We don’t do either, but you can still record your choice with , and we honor Global Privacy Control signals as a valid opt-out. We won’t treat you differently for using your rights.
How to ask. Email privacy@dial-up.media with “Privacy request” in the subject, or write to us at the address below. We may need to confirm your identity before acting on a request, and we’ll reply within 45 days. You can use an authorized agent; we may ask them for proof that you’ve authorized them. If we decline a request, you can appeal by replying to our decision.
Marketing emails. We don’t add you to a mailing list because you contacted us. If we ever send marketing emails, every one will include a way to unsubscribe.
Visitors outside the United States
We’re based in the United States and the site is hosted there, so your information will be processed in the US. If you’re in the European Economic Area, the United Kingdom or Switzerland, we rely on these legal bases: our legitimate interests in replying to you and running a secure website, steps you ask us to take before entering a contract (such as a job application), your consent for analytics cookies, and our legal obligations. You also have the right to object to our use of your information, to data portability, to withdraw consent at any time, and to complain to your local data protection authority.
Security
We use reasonable safeguards to protect personal information, including encrypted connections (HTTPS) and access limited to people who need it. No website or email system is completely secure, so please don’t send sensitive information through the site.
Children
This site is for businesses and isn’t directed to children under 16. We don’t knowingly collect their personal information; if you think a child has sent us information, contact us and we’ll delete it.
Changes to this policy
We may update this policy as the site or the law changes. We’ll post the new version here and change the date at the top. Significant changes will be highlighted on the site.
Contact us
Questions or requests about privacy: privacy@dial-up.media, or by post to Dial-Up Media LLC, 27101 Puerta Real, Suite 390, Mission Viejo, CA 92691. For anything else, see our contact section.